Need a hand?
Most problems are a five-minute fix. Start here — and if none of it helps, a real person will read your ticket.
Set up your iPhone
Pairing, Developer Mode and the first connection over a cable.
Install the app
Windows and macOS, including what to do if the installer is blocked.
Connect without a cable
Wi-Fi and remote — what each one needs, and why it sometimes drops.
Common questions
Supported versions, what the app can and can’t do, refunds.
Fix it yourself, first
It runs every requirement in order and tells you in plain words which one is failing — and repairs most of them itself. This answers more tickets than anything else on this page.
UseAlibi works on iOS 17–26 with Windows 10 / 11 or macOS 12+. If your iPhone or computer is outside that, nothing else will help.
If Wi-Fi or remote isn’t connecting, plugging in once re-establishes the pairing record, and wireless usually works again afterwards.
Still stuck?
Open a ticket
The best option for anything account- or payment-related. It reaches a real person, and you can attach screenshots. We usually reply within an hour, in your dashboard and by email.
Open a ticketYou’ll be asked to sign in, so we know whose account to look at.
Chat with us
Quicker for short questions. Use the chat bubble in the corner of any page — replies land there and in your dashboard.
Replies may come from our AI assistant, always labelled as such. Ask for a person any time and we’ll hand you over.
If you can’t sign in at all — wrong account, lost access — email us and we’ll sort it out.
usealibisupport@gmail.comInclude the email address on the account so we can find it.
Billing and refunds
Manage your plan, update your card, pause or cancel from your billing page. If a payment failed, your card is the usual cause — updating it restores access straight away.
Refund policy and terms are in the Terms of Service.